FAQ's

What is your General Policy?

We respect our customer’s privacy. We will not sell or distribute your personal information elsewhere, ensuring a good shopping experience.

All items are MADE IN HAWAII. We have matching sets for men's, women, and children items

For more specific question, please email us:

General Information: information@jadefashion.com
Sales: sale@jadefashion.com
Webmaster: miranda73@hawaii.rr.com

Have more questions? Contact us via email at information@jadefashion.com. We'll reply your question ASAP.

What is your Payment Methods?

We accept major credit cards such as Visa/ MasterCard/ American Express over the phone.

If you prefer to make your purchase by Cashier Checks or Money orders. Please make check payable to "Jade Fashion Inc". Mail your payment to the following address: 1631 Liliha St. B1, Honolulu HI 96817.

If you prefer to pay thru PayPal.com, please email your fund to our email account along with the order to: "information@jadefashion.com" at www.paypal.com. Or simply click on the PayPal link above.

Shipping / Handling and Tax

All orders are shipped out from Honolulu, Hawaii. 96817

We offer shipping from USPS, UPS, and FedEx. For our international customer FedEx is offered, unless specify a different carrier.

The UPS tracking number, USPS delivery confirmation, or FedEx tracking number will be e-mailed to you in 1-2 days after your order is shipped. To track your order, please go to http://www.ups.com

What is your Returns and Exchanges Policy?

Here at Jade Fashion we want you to be happy with your purchase. We will be glad to accept return of unworn/unwashed and resalable condition merchandise with original invoice within 30 days of purchase. All custom made items and special order items is ALL SALE FINAL. We do not take any return on all custom made items. Below will list a set of items that will not be able to return.

FRESH LEIS ARE NOT REFUNDABLE.

For exchange we are gladly to exchange any items that do not fit right. All exchange is to be done within 30 days. All exchange should be in it original condition. For exchange you do not need to exchange the same color or style. We can send you an entirely different style if this is what you want.

Exchange: You must fill out our Exchange Form in order to begin the product exchange. Click here to go to Exchange Form. Please remember to include the invoice in your exchange package and once we received the items we will process the exchange. Please make sure you have your exchange ID with any additional instruction. If items you want to exchange is not in stock we will contact you. All custom made items are NON-exchangeable.

Do you need your items sooner? Please call us or email us and we try our best to accommodate your request.

Returns: If you want to return an items please sent package with an original invoice to the address below. There is a 15% restocking fee for all return. Shipping and handling charges are non refundable. Please allow 2 billing cycles for the refund to be credit to your statement, less shipping and handling. Please see below to thing that can not be return. If you have any question please email us.

Please keep in mind. *All special order or custom order items are NON-Exchangeable or NON-refundable. All sales are final. *Sometime it might take up to 2 billing cycles to see refund back to your account or statement. *Please keep in mind not all items can be return. For more information please see individual items for more detail. *All sale is final on bulk orders, custom order, Hawaiian fabric, Hawaiian fabric square, Hawaiian wedding items, items stated in individual listing and Hawaiian accessory Jade Fashion reserved all right to process any exchange or return til items is receive. If you have any question or comment please feel free to call us or email us.

Why I cannot find prices anywhere in your website?

To protect our bulk order customers, our price is not listed. Prices can be obtain my calling us at 808.842.0214 or email us at sale@jadefashion.com

How do I place an order?

Please call us at 808.842.0214 or email us at sale@jadefashion.com to place your order.

Sales tax is applicable to Hawaii residents only.

I am not a bulk orderr but can I still buy from you?

Of course retail customers are always welcome.

I am very interested in your products and I have a store. How can I obtain your bulk order price list?

If you have a store and are interested in our products please provided us with the following information. Your company Name

Your company address

Your resale license

How long is custom made order?

Please allow 5-10 business day to finish any custom made or special arrange order. We will email you once your order is ready to shipped. Express service is also available for an additional charge.

How soon do you ship your product after placing my order ?

That depends if the items are in stock. If the items are in stock we will ship the products within three business days (excluding holiday or weekend)

What is the shipping time?

This will depend on what kind of shipping method you choice. For Priority Mail please allow 3-5 business days.

Do you rush delivery?

Yes, We are gladly to rush any order with an additional charge.

Do you have any catalog you can sent out?

Sorry we do not print any catalogs. This is because our prints selection is so extensive that by the time we print the catalog we may be out of stock. Please visit our website for the most up to date prints and styles. Please email us for any promotion or special print or style we may offer on seasonal basis. Once again Thank you so much for your visit and support

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